CRM Manager

- As part of the central CRM team, you will: design and execute CRM strategies that activate, engage and retain users across our 9 markets - Own end-to-end campaign delivery, from ideation to execution, across multiple channels - Advise on global and local initiatives, ensuring the right message reaches the right user at the right time - Drive experimentation and optimisation, setting up A/B tests, analysing results, and turning insights into actionable improvements - Lead cross-functional projects, such as dashboard creation, lifecycle segmentation, process optimisation, and experimentation frameworks - Manage and optimise the campaign calendar alongside automations, aligning communications with lifecycle stages and business priorities - Act as a the main point of contact for your area of CRM, collaborating closely with Marketing, Product and local teams ### Benefits - Sabbatical leave: Get rewarded for you rhard work with a sabbatical after two years. - Employee assistance program: Your wellbeing is our priority, anonymous external support is always available. - Welcome & anniversary gifts: We’ll send you a little something to celebrate these special occasions. - Mobility benefits card: Get from A to B on us. Every month you’ll get a mobility budget to try out different transport options. - Flexible work options: Work as you are and where you want with flexible hours and remote opportunities. - Talent development: Your growth is important to us. Progress your career with dedicated training courses and regulars development check-ins. - Birthday off: Celebrate in style with an extra dy off each year. - Remote work within the EU: Work up to 20 business days every 6 months from all countries in the European Union & Switzerland.- Hands-on experience with CRM platforms (experience with Braze is a strong plus) - Ability to prioritise and manage multiple initiatives in a fast-paced environment - A data-driven mindset, using both quantitative and qualitative insights to inform decisions - Strong project management and stakeholder management skills, with the ability to influence across teams and markets - Excellent communication skills in English (other European languages are a plus) - 3+ years of experience in CRM, lifecycle marketing, or customer engagement – ideally at a regional or global level Burimi: https://www.welcometothejungle.com/en/companies/freenow/jobs/crm-manager_berlin_trgqqd5t

Niveau: senior