IT Desktop support

**FTE REQUIREMENT – GERMANY** We need immediate support to close this position. If you can meet the \*\*budget and requirements\*\*, please send your \*\*updated CV and availability for today/tomorrow\*\*. **Location:Benzstrasse 1, 61325 Bad Homburg, Germany** Start Date: Within 1 week Duration: 1 year, extendable **Contract: B2B Freelance** **Salary:€3,600/month – all-inclusive** Working Days: Monday–Friday, 5 days/week Weekend Support: If required, approximately 1–2 days in total **Key Responsibilities** - Provide **L1/L2 desktop and technical support** to end users. - Troubleshoot and resolve hardware, software, network, and connectivity issues. - Install, configure, and maintain **Windows 10/11** desktops and laptops. - Support **Microsoft 365 applications**, including Outlook, Teams, OneDrive, and Office applications. - Troubleshoot **Active Directory / Azure AD** user and computer issues. - Perform password resets, account unlocks, and user administration. - Troubleshoot **LAN, Wi-Fi, VPN, DHCP, DNS, and basic network connectivity** issues. - Support printers, scanners, monitors, docking stations, and other peripherals. - Install and configure applications, drivers, and system updates. - Assist with **PC deployment, imaging, device refresh, and hardware replacement** activities. - Manage and update incidents and service requests using **ServiceNow or other ITSM tools**. - Follow ITIL-based support procedures and meet agreed SLA requirements. - Escalate complex issues to the appropriate technical teams when required. - Maintain accurate documentation of troubleshooting activities and resolutions. - Provide professional onsite support to users and VIP/executive users when required. Required Skills - 2+ years of experience in **IT Desktop / EUC / Technical Support**. - Strong knowledge of **Windows 10/11**. - Good understanding of **Microsoft 365, Outlook, Teams, and Office applications**. - Experience with **Active Directory / Azure AD**. - Basic knowledge of networking: **TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN**. - Experience with hardware and peripheral troubleshooting. - Familiarity with **ServiceNow or similar ticketing systems**. - Good troubleshooting and problem-solving skills. - Strong communication and customer-service skills. - Ability to work independently in an onsite support environment. **Preferred Skills** - Microsoft Intune / SCCM experience. - Windows Autopilot / device deployment experience. - ITIL certification or knowledge. - Experience supporting enterprise environments. - Experience with VIP / executive user support. **Requirements** German:\*\* Minimum B2, preferably C1 German Work Permit:\*\* Must be valid for at least 1.5 year Candidates must be available to start within 1 week. Job Types: Full-time, Contract Pay: 3.600,00€ per month Application Question(s): - What is your Visa status & Nationality ? - What is your Notice period if selected ? - Are you comfortable with job location , salary (3600) And contract type ? Experience: - IT Desktop support : 3 years (Required) Language: - German AND English Both (Required) License/Certification: - Work visa (Required) Location: - Frankfurt am Main (Preferred) Willingness to travel: - 25% (Preferred) Work Location: In person Burimi: https://indeed.com/viewjob?jk=be83a0cd7000d8e9

Niveau: mid level