Technical Support Engineer

**About the Company** Join HINEN, a leading energy storage brand, to drive global market expansion. **About Hinen** CE-LINK Founded in 2004 and listed in 2019 (stock code: 300787). Has more than 10,000 employees worldwide. Operates 7 manufacturing bases globally. The group has an R&D team of over 400 people. Provides services to more than 400 well-known global brands. Hinen (a subsidiary of CE-LINK) Focuses on the home energy storage sector with a comprehensive product matrix, including off-grid, grid-tied, high-voltage, low-voltage, three-phase, single-phase, all-in-one, micro-inverter, hybrid inverter, and balcony energy storage products, etc. Boasts strong vertical integration capabilities, independently researching and manufacturing battery cells, packs, inverters, systems, software, and Apps. Has invested 1 billion RMB to build a battery cell factory. Has an R&D team of over 120 people. In just one year, it has achieved an 8% market share in the Australian market and become the 6th largest brand in the market. **About the Role** Actively monitor battery storage sites and provide remote and on-site support to customers. **Responsibilities** - **Monitor and Support:** Actively monitor battery storage sites and provide remote and on-site support to customers. - **Troubleshooting:** Diagnose and resolve issues using proprietary software and remote tools. - **Customer Interaction:** Respond to support requests, document customer interactions, and notify customers about the status of repairs, warranty claims, and software updates. - **Data Analysis:** Record and compile data for analysis, assist in report preparation, and coordinate system updates with software teams. - **Training:** Provide training to customers and internal colleagues on energy storage systems. - **Customer Collaboration:** Work closely with customers on road shows, product introduction, products information, and participate in exhibitions in the Europe region. - **Other Duties:** Other work arranged by the employer. **Qualifications** - 2+ years' of technical support experience - Customer service oriented - Strong written and verbal and troubleshooting skills Burimi: https://www.linkedin.com/jobs/view/4466657794/

Niveau: mid level